The Importance of Communication in Healthcare: Bedrock Healthcare at Home Leading the Way

The Importance of Communication in Healthcare: Bedrock Healthcare at Home Leading the Way

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Published November 14, 2023 in Express Healthcare Management by Somasetty Suresh

Effective communication within a care team is vital in providing quality healthcare. Unfortunately, many healthcare systems suffer from fragmented and disjointed communication, leading to detrimental effects on patient care. André Gomez, the executive vice president of Bedrock Healthcare at Home, experienced this firsthand during his early years in home health care. Recognizing the need for a solution, Bedrock Healthcare at Home was born.

Bedrock Healthcare at Home, a New Jersey-based company, offers a wide range of home-based care services to approximately 3,000 clients per year. Recognizing that healthcare is a team sport, Bedrock emphasizes the importance of collaboration among different healthcare professionals. While physicians play a crucial role as gatekeepers and quarterbacks, everyone’s input is valuable in providing comprehensive care. Furthermore, Bedrock believes that integrating technology and biology is the future of healthcare and medicine.

Investing in technology is one of Bedrock’s core principles. By utilizing technology, they aim to improve patient care, particularly for individuals with complex needs. Their goal is to continuously monitor and support patients, preventing readmissions and allowing seniors to thrive at home. This approach has proven successful, as Bedrock achieved a remarkable 2.1% readmission rate compared to the national average of 33%.

In addition to technology, Bedrock has made efficiency-driven changes to prioritize frontline workers’ focus on providing care. They have re-engineered their practice, removing bureaucratic obstacles and red tape that often burden clinicians. By streamlining administrative tasks, Bedrock allows clinicians to concentrate solely on their patients and enhance the bedside approach. This approach has fostered a positive company culture that values the human touch while embracing the benefits of technology.

Bedrock Healthcare at Home is leading the way in reshaping the healthcare industry. Their commitment to effective communication, technological advancements, and a patient-centered approach has resulted in improved outcomes and patient satisfaction. As healthcare continues to evolve, Bedrock is dedicated to creating a new reality by challenging the habits of yesterday and embracing the future of healthcare.

Frequently Asked Questions (FAQ)

1. What services does Bedrock Healthcare at Home offer?

Bedrock Healthcare at Home provides various home-based care services, including home health, private duty home care, therapy, population health, and more.

2. What is Bedrock’s approach to healthcare?

Bedrock emphasizes the importance of effective communication and collaboration among healthcare professionals. They believe in integrating technology and biology to improve patient care and outcomes.

3. How does Bedrock utilize technology?

Technology plays a crucial role in Bedrock’s approach. They utilize technology to continuously monitor and support patients, reducing readmission rates and allowing seniors to thrive at home.

4. What sets Bedrock apart from other healthcare providers?

Bedrock prioritizes frontline workers’ focus on providing care by streamlining administrative tasks and removing bureaucratic obstacles. This approach enhances the bedside approach and fosters a positive company culture.

5. What is Bedrock’s vision for the future of healthcare?

Bedrock aims to challenge outdated healthcare practices and create a new reality by embracing the power of technology while valuing the human touch. They believe in reshaping healthcare by driving innovation and improving patient outcomes.



Bedrock Healthcare at Home Leans On Technology To Keep Patients Out Of The Hospital

Bedrock Healthcare at Home Leans On Technology To Keep Patients Out Of The Hospital

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As reported in Home Health Care News By Patrick Filbin | November 13, 2023

In any segment of health care, constant moving parts can cause a headache for both workers and patients. What makes matters even worse is when there is no solid communication between workers within a care team.

Andre Gomez, the executive vice president of Bedrock Healthcare at Home, said he learned that the hard way during his first job in home health care almost 20 years ago. “When I got into the real world — especially in home health — I found out that the doctor doesn’t talk to the pharmacist, the pharmacist doesn’t talk to the therapist, the therapist doesn’t talk to the social worker,” Gomez told Home Health Care News. “I found out very quickly that we have a very fragmented and disjointed health care system that has been detrimental to the patient.”

Out of that frustration, Bedrock Healthcare at Home was born.

A New Jersey-based home-based care company, Bedrock Healthcare at Home includes a patient care medical group and a patient care specialty group, and offers home health, private duty home care, therapy, population health and other services to about 3,000 clients per year.

“We’re playing a team sport,” Gomez said. “The physician is the gatekeeper, they’re the quarterback, but everyone has a say when it comes to the care continuum. We believe that the future of health care and medicine is in the hands of those that integrate technology and biology.”

Workforce and technology investments

Investment in technology has been one of Bedrock’s core principles. It’s also hoping to better care for patients as they become more sick and complex when discharged to home health or other settings. “Everyone in health care is a primary care provider,” Gomez said. “Our therapists, dietitians, they’re all primary care providers. But our clinicians focus on being chronic care managers, and we utilize technology to do that so that we are continuously plugged into the patient.”

The national average for readmission rates from 2021 to 2022 hovered around 33%. Bedrock had a 9% readmission rate in its clinical practice. When it started to implement more technology, that readmission rate fell to 2.1%, according to Gomez. “Meaning that our seniors are allowed to thrive at home — not be readmitted and bouncing back and forth from the hospital to home,” he said. “It’s a model that we’re very proud of. Because we are part of a larger conglomerate, we have the financial muscle now to take that product national.”

Another efficiency-driven change Bedrock has keyed in on is making sure frontline workers are only focused on care. “We’ve inherited the most frail and the most unbelievably complex patient in the history of our industry,” Gomez said. “Yet we continue to deal with bureaucracy and tons of red tape when it comes to being in health care. What we’ve done is re-engineered the practice to make sure that the management team and the admin team take all of the bureaucracy away from clinicians. Our clinicians only have to focus on doing one thing: seeing patients and enhancing the bedside approach, and that’s it.”

Bedrock leaders believe that has contributed positively to the company’s culture. “Technology will never replace the healing touch, but it can be complemented,” Gomez said. “It’s just one example of our mission statement. We’re trying to change the habits of yesterday by creating the new health care reality of tomorrow.”